ORIGAMI OWL CUSTOM JEWELRY WARRANTY
We strive for excellence in every area of our business. If you are not completely head over heels in love with your new jewelry, you can exchange any unworn items. The exchange policy does not include Party Plan Design Specials.
You can choose to exchange the item or receive a refund, less the cost of shipping and handling if you request the refund within 30 days of shipment and the product is received at the Origami Owl Returns Center within an additional 7 days. Items that have been worn are not eligible for returns. Items not in their original packaging are subject to a 15% restocking fee. Items that are damaged within transit, break prior to wearing; have a manufacturing defect or are missing from the shipment which are reported by you to the Origami Owl Returns Center within 30 of shipment are eligible for exchange or refund if received in the Returns Center within 7 days of reporting.
Examples of manufacturer defect:
HOW DO I CARE FOR MY JEWELRY?
Handle with care: The glass on your Living Lockets is fragile + can break. Handle with grace + caution.
Avoid water: Always remove your jewelry before entering water. Living Lockets are not waterproof.
Polish: Our jewelry is made with real metals + will naturally tarnish with time. To keep it looking as good as new, gently run all pieces with dry polishing cloth in a circular motion until shine is restored.
Remove: Take off your jewelry when using harsh chemicals, applying beauty products or entering extreme heat or cold.
This information is provided by www.origamiowl.com
You can choose to exchange the item or receive a refund, less the cost of shipping and handling if you request the refund within 30 days of shipment and the product is received at the Origami Owl Returns Center within an additional 7 days. Items that have been worn are not eligible for returns. Items not in their original packaging are subject to a 15% restocking fee. Items that are damaged within transit, break prior to wearing; have a manufacturing defect or are missing from the shipment which are reported by you to the Origami Owl Returns Center within 30 of shipment are eligible for exchange or refund if received in the Returns Center within 7 days of reporting.
Examples of manufacturer defect:
- non-functional clasp
- abnormal discolorations (beyond normal variations in natural stone colors or tarnishing from wear or time)
- jump ring or chain link that is not closed properly
- different from described length
- Epoxy (adhesive – glass or crystals are loose)
HOW DO I CARE FOR MY JEWELRY?
Handle with care: The glass on your Living Lockets is fragile + can break. Handle with grace + caution.
Avoid water: Always remove your jewelry before entering water. Living Lockets are not waterproof.
Polish: Our jewelry is made with real metals + will naturally tarnish with time. To keep it looking as good as new, gently run all pieces with dry polishing cloth in a circular motion until shine is restored.
Remove: Take off your jewelry when using harsh chemicals, applying beauty products or entering extreme heat or cold.
This information is provided by www.origamiowl.com